This was the one in Lacey on Marvin road. Anyway, it was only our 2nd time at a Charlie's safari (the 1st time, all the lights went out on us!) And I love the play places, but the service (besides Matthew's) was HORRIBLE! I was hoping it would be a great birthday spot but after our 2 experiences, I don't think we will go back again! Also, a lot of games were not working properly and tickets didn't come out so it was either wait for them to get fixed or move on. However, I told 3 different people what happened with the jackpot and none responded, they all chose to ignore the situation because they did not know what to do I guess. Thankfully a little while later, Matthew arrived again and made it for us and got my kids their toys. Thankfully a guy named Matthew arrived, fixed the machines but then the machine did not push out the receipts for our tickets so we went to the food counter to get the receipt and a lady told us (with 4 people at the food place) that they were too busy working on a party. By this time, I was agitated because we just wanted to go home, but my 2 kids wanted their toys. She went onto other customers after we explained it to her. Neither ticket counting machines were working. Then, we went to cash in the tickets my son did have and waited quite a while just for the lady to tell us we had to put the tickets in a machine. Anyway, my son and I left because other people were waiting to get the tickets thanks to her leaving. My guy has Down Syndrome and honestly I felt it was very discriminatory against him like the lady assumed he would never hit the jackpot on the game. Not one of those parents said their kid hit the jackpot, so atleast they were being honest. I let her know my guy won it, but other parents were standing around saying their kids were playing it too, so the lady left and let it be a free for all. First, my son won the basketball jackpot today for over 835 tickets and the tickets didn't come out so the lady refilled the tickets and my sons started coming out.
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